Shipping policy
Shipping Policy
Thank you for shopping with Chief and Chewie's.
We are a small family-owned business and work hard to process and ship orders as quickly as possible.
Order Processing
Most in-stock orders are processed within 1–5 business days.
Orders are not processed or shipped on weekends or holidays.
During periods of high order volume, holidays, product launches, or special promotions, processing times may be longer.
Customers will receive shipping confirmation and tracking information once an order has been shipped.
Drop-Ship and Supplier Fulfilled Products
Some products sold through Chief and Chewie's are fulfilled directly by suppliers, manufacturers, or partner brands.
Supplier-fulfilled products may:
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Require additional processing time
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Ship separately from other items in your order
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Be subject to different shipping carriers
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Incur additional shipping charges when applicable
Estimated processing and shipping times for supplier-fulfilled products may vary depending on the supplier.
While we work closely with our suppliers, shipping timelines for these products are not fully under our control.
Shipping Methods
Shipping rates are calculated at checkout based on:
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Package weight
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Package dimensions
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Shipping destination
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Carrier rates
We may use USPS, UPS, FedEx, or other carriers depending on the product and shipping destination.
Once an order has been shipped, delivery times are determined by the carrier.
Free Shipping
Eligible orders over $99 USD may qualify for free shipping.
Free shipping eligibility may exclude:
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Bulk items
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Heavy items
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Certain supplier-fulfilled products
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Live animal shipments
When applicable, free shipping orders will be shipped using the shipping method selected by Chief and Chewie's.
Special Order Products
Some products offered by Chief and Chewie's are designated as special order items.
Special order items may include products with numerous size, color, style, or configuration options that are not routinely stocked in our inventory.
When a special order product is purchased, Chief and Chewie's may first obtain the item from the manufacturer or supplier before shipping it to the customer.
As a result, special order products may require additional processing time beyond our standard processing estimates.
Estimated processing times for special order items may range from 5–15 business days depending on supplier availability and shipping conditions.
If significant delays occur, we will attempt to notify the customer using the contact information provided with the order.
Heavy and Bulk Items
Certain products may be identified as heavy or oversized items.
These products may require additional shipping charges due to weight, size, or handling requirements.
Additional shipping charges, when applicable, will be displayed before checkout is completed.
Local Delivery
Local delivery may be available for select products and service areas.
Availability of local delivery is determined at checkout based on the customer's delivery address and the products ordered.
Chief and Chewie's reserves the right to modify or discontinue local delivery services at any time.
Live Fish and Animal Shipments
Live fish and animal shipments are fulfilled by third-party suppliers and generally require specialized shipping methods.
Free shipping is not available for live animal shipments.
Delivery schedules, guarantees, and replacement policies for live animals are subject to the supplier's policies.
Incorrect Shipping Addresses
Customers are responsible for providing accurate shipping information.
Chief and Chewie's is not responsible for delivery issues resulting from incorrect or incomplete addresses provided at checkout.
If an order is returned due to an incorrect address, we may issue a refund for the product purchase price excluding shipping charges, or arrange reshipment at the customer's expense.
Shipping Delays
Once an order has been shipped, delivery is the responsibility of the carrier.
Chief and Chewie's is not responsible for shipping delays caused by:
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Weather conditions
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Natural disasters
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Carrier delays
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Service interruptions
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Incorrect shipping information
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Other circumstances beyond our control
If your package appears lost or significantly delayed, please contact us and we will do our best to assist with carrier inquiries.
Shipping Refunds
Shipping charges are generally non-refundable once an order has shipped.
Please refer to our Refund Policy for additional information regarding damaged, defective, or incorrect items.
Contact Us
If you have questions regarding shipping, delivery, or order status, please contact: