Refund policy
Buyers may request a refund or store credit of items purchased as long as the request is made within 7 days of package delivery or purchased in person from Chief Treats LLC and the following conditions are met or present:
To be eligible for a refund, store credit, or exchange for perishable items, such as treats, broth/food toppers, any other consumable item, and/or nonperishable items such as pet toys, bowls, lick mats, treat dispensers, etc., within 7 days of receiving/purchasing the item(s): must be in it’s original, UNOPENED, undamaged packaging. Perishable items that show signs of spoilage and/or damage of the packaging that directly affects the product should be notified to Chief Treats LLC immediately. All requests should be made with receipt or proof of purchase, name and address of the person who placed the order, a clear photo of the product in the damaged/spoiled state, and within the shipping box/container (if purchased online and shipped) or the product itself (if purchased in person) to show spoilage and/or damage.
The purchaser will be responsible for all return shipping costs UNLESS the item is considered perishable and it is spoiled or damaged as a result of mishandling during shipping. Refunds will be issued AFTER Chief Treats LLC has received the product for a return/exchange.
Because Chief Treats works closely with many different suppliers, items that are Drop-Shipped may fall under different return/refund rules. Please contact us at the email address listed below so we may assist you with any return/refund/warranty questions.
You can always contact us for any refund or store credit questions at chieftreatsohio@gmail.com.
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Instructions to start a request for a refund, store credit, exchanges, or to report damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If for some reason a package is delivered and the contents have spoiled, or the packaging has failed inside of the shipping container, or the shipper damaged the product a refund or store credit will be issued to the buyer as long as the buyer has contacted Chief Treats via email at chieftreatsohio@gmail.com and met all the mentioned requirements. The email must contain the following information:
1.) Name and address of the person who placed the order with proof of purchase.
2.) A clear photo of the product to show spoilage and/or damage, and a clear photo of the damaged shipping container such as the box or shipping bag. (We ask this to hold the shipping service accountable)
3.) Request made within 7 days of delivery.
4.) State whether you would like a refund, store credit, or exchange.
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Exceptions / non-returnable items:
Due to the nature of perishable products, we cannot accept RETURNS of any perishable products once they have been opened, and are past the 7 day return policy period.
Live fish or other animals: Chief’s Treats does not directly sell live fish or another animals, we sell through suppliers via Shopify Collective. Any live fish or animals purchased through our website are subject to the suppliers policies for refund and or replacement. Shipping of these animals can be tough on them, so suppliers require immediate notification, with pictures, once the animals arrive clearly showing their condition to be eligible for refund or replacement. The supplier has complete control over deciding the outcome. You may still email us the pictures and your concerns and we will help you reach out to the suppliers.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges:
Exchanges can be made for products that are UNOPENED, are of equal or lesser value to the product purchased, and within the 7 day return policy period with proof of purchase. If the product has spoiled and/or damaged on its way to you, please contact us immediately with the information listed as required on this page and we will work with you to make it right!
Refunds, exchanges, or store credit:
We will notify you once we’ve received and reviewed your email, and let you know if the refund or store credit , or exchange was approved or denied, or if we need further details. Please remember it can take some time for your bank or credit card company to process and post the refund. Some refunds, store credits, or exchanges will be depended on the customer shipping the product(s) or otherwise returning the products to Chief Treats LLC before being issued.
Shipping Delays:
Chief Treats LLC cannot be held responsible for delays in shipping once the package has left our hands or any of our supplier's facilities. Any delays in shipping due to weather, routing, or incorrect addresses are outside of our control and aren’t eligible for a refund ;however, please contact us immediately if your order isn’t delivered on the expected delivery date or there are numerous delays. Chief Treats LLC will attempt to contact the shipping service to determine the location and status of your order.
Refunds/Exchanges for products not specifically made/sold by Chief Treats LLC: These types of products include the E-Collar Technologies, SodaPup, product lines, and other various items that are sold through Chief Treats LLC but are not produced by Chief Treats LLC. These products may still be returned to Chief Treats LLC in their packaging, unopened, undamaged, within the 7 day return policy window, with a proof of purchase.
If your product comes with a warranty and should you need to request warranty service or replacement, please reach out to either us, or the brand/manufacturer of the product. We are more than happy to provide some help in this process.