Refund policy

Refund Policy

At Chief and Chewie's, we want our customers to be satisfied with their purchases. Please review the following refund, return, exchange, and store credit policy carefully.

Return and Refund Eligibility

Buyers may request a refund, exchange, or store credit within 7 calendar days of package delivery or in-person purchase, subject to the conditions outlined below.

To be eligible for a refund, exchange, or store credit:

  • The item must be accompanied by proof of purchase.

  • The request must be submitted within 7 calendar days of delivery or purchase.

  • The item must meet the conditions described in this policy.

Consumable Products

Consumable products include, but are not limited to:

  • Dog treats

  • Cat treats

  • Broth toppers

  • Food toppers

  • Chews

  • Other edible pet products

Consumable products must be unopened and in their original packaging to qualify for a return, exchange, or store credit.

For health and safety reasons, we cannot accept returns of opened consumable products.

If a consumable product arrives spoiled, damaged, or compromised during shipping, please contact us immediately with the information outlined in the "Damaged or Incorrect Orders" section below.

Non-Consumable Products

Non-consumable products include, but are not limited to:

  • Pet toys

  • Bowls

  • Lick mats

  • Treat dispensers

  • Feeding accessories

  • Other pet supplies

To qualify for a refund, exchange, or store credit, non-consumable products must be:

  • Unused

  • Undamaged

  • In their original packaging

  • Returned within 7 calendar days of delivery or purchase

Damaged or Incorrect Orders

Please inspect your order immediately upon arrival.

Contact us as soon as possible if:

  • Your order arrives damaged

  • A product arrives spoiled

  • You receive the wrong item

  • Packaging has failed during shipping

To help us evaluate and resolve the issue, please provide:

  1. Your name and shipping address

  2. Proof of purchase

  3. Clear photographs of the product

  4. Clear photographs of the shipping box or package (when applicable)

  5. A description of the issue

  6. Whether you prefer a refund, exchange, or store credit

Requests regarding damaged or incorrect orders must be submitted within 7 calendar days of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The wrong item was shipped; or

  • The product arrived damaged, spoiled, or defective.

Refunds, exchanges, or store credits requiring a product return will generally be processed after the returned product has been received and inspected.

Drop-Ship and Supplier Products

Some products sold through Chief and Chewie's are fulfilled directly by suppliers or partner brands.

These products may be subject to additional return, refund, warranty, or replacement policies established by the supplier.

If you have questions regarding a supplier-shipped item, please contact us and we will assist you in determining the appropriate course of action.

Live Fish and Animals

Chief and Chewie's does not directly breed or ship live fish or animals.

Live fish and animal sales offered through our website are fulfilled by third-party suppliers and are subject to the supplier's specific live arrival, refund, replacement, and warranty policies.

Customers must follow the supplier's reporting requirements, including any deadlines and photo documentation requirements.

We are happy to assist customers in communicating with suppliers regarding live animal issues.

Exchanges

Exchanges may be available when:

  • The product is unopened and unused

  • The product is returned within 7 calendar days

  • Proof of purchase is provided

Products exchanged must be of equal or lesser value unless the customer pays the difference.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened consumable products

  • Gift cards

  • Clearance or sale items

  • Products specifically identified as non-returnable

Shipping Delays

Chief and Chewie's is not responsible for carrier delays caused by:

  • Weather conditions

  • Routing delays

  • Carrier operational issues

  • Incorrect shipping addresses provided by the customer

While shipping delays alone are not grounds for a refund, customers should contact us if an order appears lost or significantly delayed so that we can assist with carrier inquiries.

Manufacturer Warranties

Certain products may be covered by manufacturer warranties.

Customers may contact either Chief and Chewie's or the manufacturer directly for warranty assistance. We are happy to help facilitate warranty claims whenever possible.

Pet Community Directory Listings

This section applies to paid directory listings purchased through the Chief and Chewie's Pet Community Directory.

Featured Listings

Featured Listing fees are refundable if:

  • A refund request is submitted within 7 calendar days of purchase; and

  • The listing has not yet been published.

Once a Featured Listing has been published, all sales are final.

Verified Listings

Verified Listing fees are refundable if:

  • A refund request is submitted within 7 calendar days of purchase; and

  • Verification review has not begun.

Once verification review has started or the listing has been published, all sales are final.

Listing Removal

Businesses may request removal of their listing at any time.

Removal of a listing does not entitle the business to a refund of previously paid listing fees.

Exceptional Circumstances

Chief and Chewie's reserves the right to issue refunds in exceptional circumstances at its sole discretion.

Contact Us

If you have questions regarding refunds, exchanges, store credits, damaged orders, or directory listing purchases, please contact us at:

chiefandchewies@gmail.com